Identifying staff tasks
Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I need...
View ArticleTargeting enterprise search to key tasks
Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and...
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